AI Customer Support
Our AI customer support agents are trained on your knowledge base, product documentation, and historical tickets to handle the majority of customer inquiries instantly — while escalating complex or high-stakes issues to your human team with full context.
What you get
Managed implementation, workflow setup, and ongoing optimization inside your existing stack.
Best fit
Teams that want faster execution without adding full-time headcount or rebuilding internal processes from scratch.
Production-grade delivery
We configure the agent around your actual tools, approvals, and workflows so outputs are usable from day one.
Built around your process
The service wraps the technology with onboarding, guardrails, and operational handoff instead of leaving your team to figure it out.
Human oversight by design
Review gates, escalation rules, and security boundaries are defined up front before the agent is trusted with live work.
What Hiretecky Does
A service package, not just a tool login
We turn the agent into an operational capability your team can actually use.
Omnichannel Ticket Resolution
Handle support requests via live chat, email, and phone with consistent quality and tone across every channel.
Knowledge Base Learning
The agent continuously learns from your documentation, past tickets, and product updates — improving accuracy over time.
Smart Human Escalation
Complex issues, frustrated customers, and edge cases are escalated to humans with a full summary — so reps never ask customers to repeat themselves.
Proactive Customer Health
Monitor usage patterns and trigger proactive outreach when customers show churn signals — before they submit a cancellation request.
CSAT & Sentiment Tracking
Every interaction is scored for sentiment and satisfaction. Dashboard alerts flag declining trends in real time.
Multi-Language Support
Serve customers in 50+ languages automatically, with no additional configuration.
Deliverables
Clear outputs your team can hold us to
Each engagement ships with documented outcomes, integrations, and reporting so you know exactly what is being deployed.
Works with
Configured support agent across all channels
Knowledge base import and training
Escalation workflow setup
CSAT and resolution rate dashboard
Monthly performance and accuracy report
Zendesk / Intercom / Freshdesk integration
Delivery Process
How the engagement rolls out
We start with a narrow pilot, measure output quality, and only expand once the workflow is stable.
Knowledge Base Import
We ingest your documentation, FAQs, past tickets, and product guides. Quality of your knowledge base directly impacts agent accuracy.
Channel Setup
Connect live chat, email, and phone. Configure escalation rules, brand voice, and response tone.
Shadow Mode
The agent runs in shadow mode for 1 week — generating responses that your team reviews before sending. We tune based on corrections.
Go Live & Scale
Enable autonomous responses. Monitor resolution rate and CSAT daily for the first 30 days, then move to weekly reviews.
FAQ
Questions teams usually ask before rollout
What resolution rate can we realistically expect?
For most B2C and SaaS businesses, 70–85% of tier-1 tickets are automatable. We'll give you a realistic estimate based on your ticket categories during onboarding.
How does the agent handle angry customers?
SupportIQ is trained on empathy-first patterns and escalates immediately when it detects high distress signals. It never argues with or dismisses customers.
Can it handle billing and account changes?
Yes — with appropriate integrations and permission scopes, the agent can issue refunds, update subscriptions, and make account changes up to limits you define.